Join Us At Datagration
Our team of data scientists, engineers, and technologists work hand in hand with our customers to build solutions used across the organization for data analysis, benchmarking, internal collaboration, and more.
Current Openings
Customer Solutions Engineer
Summary:
Job Title: Customer Solutions Engineer
Department: Customer Solutions / Implementation
Type: Full Time
Location: Houston, TX (hybrid 2x/week in-office)
Benefits: Comprehensive benefits including medical, dental, vision, 401k, HSA/FSA, PTO, etc
Duties/Responsibilities:
- Perform Data Engineer functions by use of PetroVisor®, develop data process models, including sourcing, loading, transformation, and extraction.
- Map data between source systems, data warehouse and data lakes.
- Consult with users, management, and technicians to assess requirements to implement data models and structure data in ready-for-business consumption formats.
- Understand and work with many data types including relational, historian and SCADA.
- Identify, design, and implement internal process improvements, including automating manual
processes, optimizing data delivery, and data quality checks. - Use PetroVisor® for optimal extraction, transformation, and loading of data from a wide variety of data sources including SQL.
- Assist and create visualizations of data in Power BI.
- Work with other data engineers, data ingestion specialists, and subject matter experts across the company to standardize methodologies.
Education and/or Experience:
- Proven experience in a customer interactive role, engaging directly with customers through the
project lifecycle - Demonstratable project management leadership experience highly desired
- Degree or equivalent experience in Computer Science, Engineering, Statistics, Information Systems, or a related field.
- Minimum 5 years of hands-on experience in data engineering.
- Of the required experience, must have experience with the following: Assembling large data sets
that meet functional and non-functional business requirements; Automating manual processes;
Optimizing data delivery; data quality checks; Writing data models, technical standards and guidelines, investigations and recommendations, presentations and briefings, and meta-data catalogs for business and technical use. - Oil & Gas domain experience preferred but NOT required
Required Skills:
- Scripting/Programming Experience (eg. Python, C#, JS or similar)
- SQL
- Power BI Tooling (Dashboards, Visualization)
- Data QC
- Project Management
- Communication and documentation
Preferred Skills:
- Familiarity with Oil & Gas Data Systems (Aries, P2, PI Systems)
- Networking (VPN, File Shares)
- C#
- NoSQL
- Building and Extracting Data from Data Lakes
Customer Success Manager
Summary:
Job Title: Customer Success Manager
Department: Customer Success
Type: Full Time
Location: Houston, TX (hybrid, 2 days a week in office)
Benefits: Comprehensive benefits including medical, dental, vision, 401k, HSA/FSA, PTO, etc
Responsibilities:
- Manage assigned book of business through defined customer lifecycle.
- Collaborate with Account Managers and Implementation Engineers to develop and execute account strategies.
- Responsible for account health, end user platform adoption and usage, and customer retention
- Develop, prepare, and deliver superior customer onboarding and training.
- Promote the long-term growth of Datagration through customer training and proactive engagement.
- Develop and maintain long-term customer relationships by serving as an internal advocate and customer liaison to achieve current and long-term customer objectives.
- Communicate effectively and build trusted relationships with customer decision makers.
- Proactively communicate with internal team to identify risk and establish plans for risk mitigation.
- Support in the ongoing development of Customer Success strategies and procedures.
- Influence product roadmap through cross-functional team collaboration
- Contribute to the creation of customer-facing collateral, including reusable training materials and e-learning content.
Education and/or Experience:
- Bachelor’s degree or equivalent experience (minimum 4 years) in a technical domain, including but
not limited to Engineering, Computer Science, Information Systems, or a related field. - Minimum 2 years of SaaS Customer Success,
- Minimum 2 years relatable Engineering or hands-on data engineering experience
- Proven experience presenting to Executives and Senior Leadership
- Proven experience working with and training technical team members within customer offices.
- Proven experience executing, implementing, and completing a client lifecycle or project plan.
Required Skills:
- Experience working in Oil, Gas or Energy Sector
- Experience with cloud based technical architectures
- Proven planning and project management skills
- Process-oriented, result-driven
- Superior time management and prioritization capabilities
- Excellent interpersonal communication and presentation skills
- Ability to work independently with minimal supervision
- Highly adaptable and organized
Preferred Skills:
- Familiarity with Rocket Lane, HubSpot, Data Dog a plus
- Knowledge of Spotfire and PowerBI systems a plus
Datagration Solutions, Inc. is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.